on Biteable.

Parcel Pack knows how important our products are to our customers' business.  We take delivery very seriously, below explains how and what we offer you.

Does Parcel Pack you offer Next Day Delivery?

Yes, Parcel Pack provides a next day delivery.  We sameday despatch all orders received before 3pm Monday-Friday.  We achieve 99% delivery success of our orders shipped to UK Mainland (not including Highlands and Islands)

Need you order in the morning?  That's fine, we offer you a range of premium delivery upgrades, per 9am, 1030am and pre 12:00 noon, even Saturday delivery.  At checkout, select the option you need.

How do you ship your products?

Using a selection of tracked delivery services, provided by industry leading couriers.  They all provide tracking to door and some require signature upon delivery.

Do you delivery everywhere?

Currently we deliver to the whole of the UK and Ireland (EIRE).  We will soon be offering a European service.

Do you charge for delivery?

For some delivery choices we will pass on our cost, we have negotiated very good rates with all our couriers.  We simply pass on the cost, we do not make any money on delivery, we don't feel we have to, we know our products are great and that our customers keep coming back to order more.  We would rather have a customer use us again than make a pound or two from delivery.

Can I give delivery instructions?

At checkout, you can provide some additional information, we will pass this to our couriers.

Can I delay delivery once ordered?

We off this on our next day delivery option, you will receive an SMS asking if you want to redirect or delay delivery.  It also give you a time window to expect delivery and the ability to track the delivery van.  So it helps you ensure you are in and available to accept delivery without having to wait in all day.

I am outside the normal delivery postcodes, do I pay more for delivery?

All delivery costs are calculated at checkout, we often have an option to keep costs down if you are in the Highlands of Scotland or an Island for example.

Do you offer a pallet service?

Yes we do, for larger orders we will always try and send with a pallet carrier.  It is safer for the product, if you are not able to accept pallet deliveries let us know at checkout, or get in touch and we can discuss the best options with you.